Privacy Policy

1 Introduction

This document sets out the Privacy Policy of Civil & Mining Automations (ABN 91 690 569 816), operated by Duan Jordaan (referred to as we, us, or our).

We take privacy seriously and are committed to managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By providing personal information to us, including by using our software services or website, you consent to us collecting, storing, using, and disclosing your personal information as described in this Privacy Policy.

We may update this Privacy Policy from time to time by posting an updated version on our website. We encourage you to check our website regularly to remain informed of any updates.

2 Types of Personal Information We Collect

The personal information we collect may include (but is not limited to):

• (a) name;
• (b) mailing or street address;
• (c) email address;
• (d) telephone number and other contact details;
• (e) company name and business details;
• (f) operator names and shift information;
• (g) GPS coordinates and location data from tablet devices;
• (h) vehicle information including asset IDs and service metre readings;
• (i) load and dump data including material types, tonnages, and timestamps;
• (j) device identity and type, IP address, and standard web log information;
• (k) responses to contact forms and support requests;
• (l) information about third parties you provide to us; and
• (m) any other information you provide to us via our website, tablet application, or otherwise.

3 How We Collect Personal Information

We may collect personal information directly from you or from third parties. This may occur when you:

• (a) contact us via our website, email, phone, or contact form;
• (b) create or update a user account or subscription with us;
• (c) use our Easy Haul tablet application to record shift data;
• (d) configure projects, upload DXF files, or manage operational data;
• (e) interact with our website or web portal;
• (f) engage in support requests or feedback; or
• (g) enquire about our services or licensing.

We collect GPS location data automatically when operators use the Easy Haul tablet application. This data is used solely for operational purposes including zone detection and load/dump location recording.

We may also collect information automatically when you visit our website, using technologies like cookies and web analytics tools to understand how users interact with our content and improve user experiences.

If you do not wish for information to be stored via cookies, you can disable cookies in your web browser settings, although this may affect functionality of the website.

4 Use of Personal Information

We collect and use personal information for the following purposes:

• (a) to provide and manage our software services, including access to the Easy Haul tablet application and web portal;
• (b) to process GPS location data for automatic zone detection and operational tracking;
• (c) to manage licensing and subscription services for tablet devices;
• (d) to process and store shift data including loads, dumps, and material movements;
• (e) to send you notices regarding your account, including subscription renewals and administrative updates;
• (f) for record-keeping, business administration, and internal analytics;
• (g) to improve and optimise our services, application functionality, and user experience;
• (h) to provide customer service, respond to enquiries, and resolve disputes;
• (i) to comply with our legal obligations, enforce agreements, and protect our legal rights;
• (j) to send you marketing and promotional communications (where you have consented), including information about new features or updates (in compliance with the Spam Act 2003 (Cth)); and
• (k) to consider employment applications.

You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.

5 Disclosure of Personal Information

We may share your personal information with trusted third parties, including:

• Service providers such as cloud hosting providers, IT service providers, and customer service tools who assist in delivering our services.
• Our employees, contractors, consultants, and professional advisers as needed.
• Government bodies, regulators, and law enforcement agencies where required by law.

Some of these third parties may be located outside of Australia. Where we share your data with overseas providers, we take reasonable steps to ensure that your personal information is handled securely and in accordance with Australian privacy laws.

6 Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access or disclosure.

7 Data Retention

Operational data captured via the Easy Haul tablet application (including GPS coordinates, load/dump records, and shift data) is stored locally on tablets and synchronised to our servers. This data is retained for the duration of your subscription and may be retained for a reasonable period afterward for backup, legal, and compliance purposes.

8 Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience and do not constitute an endorsement. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before using them.

9 Access and Correction of Personal Information

You may request access to, or correction of, the personal information we hold about you by contacting us (see Contact Us below).

We may need to verify your identity before granting access or making corrections. In some cases, we may not be able to provide access to all information, in which case we will provide reasons. We will respond to all access and correction requests within a reasonable timeframe.

10 Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. We take complaints seriously and will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).

11 Contact Us

For further information about this Privacy Policy, or to access, correct, or complain about your personal information, please contact us:

12 Updates to this Privacy Policy

This Privacy Policy may be updated from time to time. We will publish the updated version on our website and encourage you to check regularly for updates.